Help and FAQ
Gateway Setup and Configuration
How can I connect to LTE, what does it cost, and how do I configure it?
To connect your gateway to LTE, you'll need to purchase a data plan (using Data Credits) and follow the LTE setup instructions. LTE is ideal for ensuring a stable connection in areas where Wi-Fi or Ethernet may not be available. For more details, refer to:
Can I reconnect the gateway to a different account?
Yes, it’s possible to reconnect your gateway to a different account. To do this, you will firstly need to proceed gateway's settings and delete the gateway from current account and then log in to the new account and follow the setup steps to register. Instructions can be found here:
How should I use a grounding cable?
Grounding your gateway is essential for safety and equipment longevity, especially in areas prone to electrical surges. Connect the grounding cable securely to the designated port and ensure it’s properly attached to a grounding point. Detailed instructions can be found here:
How can I add a new LoRaWAN device?
Adding a new LoRaWAN device involves the following steps:
Open the Devices page and click Add device button
Choose the device's vendor, model, frequency band, device unique identifier (DevEUI), application key (AppKey) and the other parameters.
Confirm the connection is established.
Refer to the guide here:
How can I update gateway's firmware?
Check for firmware version in the Gateways page and if update is available, open gateway's page and click Update button.
Ensure you do not disconnect the gateway power during the update.
Can I use my own SIM card?
Gateway is already has SIM card installed. For using a SIM card, you need to activate it. Please, contact the [email protected] for assistance
Why is the gateway's availability not 100%?
Availability may be affected by factors such as:
Internet connectivity issues.
Power interruptions.
Environmental conditions.
Learn how to optimize availability here:
Gateway Operation and Troubleshooting
How can I manage the gateway remotely?
You can manage your gateway remotely through the Gateway Web UI. Remote management allows you to monitor and update settings without needing physical access. More information can be found here:
What if my gateway does not turn on?
If your gateway does not power on:
Check the power connection and cables.
Ensure the power supply is functional.
Try a hardware reset.
For more help, refer to:
Can I connect a third-party gateway?
Yes, third-party gateways can be connected if they are compatible with Chirp’s requirements. Check compatibility before proceeding:
Can I turn off the LED indicator on the gateway?
Yes, you can disable or adjust the LED settings via the Web UI or dashboard:
What should I do if I forget the Web UI password?
If you forget the Web UI password, you can reset it by accessing the gateway’s reset options. Follow these instructions:
Is there a warranty on the gateway?
Gateways come with a standard warranty, covering manufacturing defects. Refer to the warranty terms here:
Rewards and Tokens
What wallet/extension should I use?
For the best experience, we highly recommend using the Suiet wallet or the Sui wallet created via the seed phrase method for any operations on the Chirp platform. Refer to the wallets setup here:
What should I do if my wallet is stolen?
If your wallet is stolen, immediately secure your funds by restoring access using your recovery phrase or private key. Never share this information with anyone. Follow the detailed security instructions provided here:
Why haven’t I received my rewards?
If you haven’t received your rewards, check the following:
Ensure your wallet is correctly connected to the platform.
Confirm that your gateway is online and meets the reward criteria.
Check for any system delays or updates.
Refer to the rewards troubleshooting guide here:
What are Data Credits?
Data Credits are a prepaid token used to pay for network usage, such as connecting to LTE. Learn more here:
Why don’t I see tokens in my wallet?
Check the following:
Ensure your wallet is properly connected.
Check if your current network is Mainnet.
Follow these steps for troubleshooting:
How do I disconnect/change the wallet linked to the platform?
To disconnect a wallet:
Connect to the platform with your current wallet.
Click "Disconnect" in the Wallet section.
Connect your new wallet.
Important: Without access to the current wallet, you won’t be able to unlink it. In this case, you will need to create a new account.
The "Disconnect" button is inactive. What should I do?
To activate the disconnect button, ensure you’re connected with the wallet you’re trying to unlink.
What is the Circulating Supply and Total Supply of the $CHIRP token?
Circulating Supply at TGE: 37.3 million, Total Supply: 300 million
User Account Management
I want to register an account, but I’m not receiving the email. What should I do?
If you don’t receive the email, try requesting the link again after 24 hours.
I can’t log into the dashboard. What should I do?
If you're having trouble logging into the dashboard:
Ensure you're using the correct login credentials.
Reset your password if necessary.
Clear your browser cache or try accessing the dashboard from a different device.
For further steps, refer to:
How can I report a bug?
You can report bugs or issues by joining the Chirp community or reaching out to support. Provide as much detail as possible, including screenshots or error messages. Start here:
How soon will my verification request be processed?
Verification requests are usually processed within a few business days, depending on the volume of applications. Ensure all required documents are submitted correctly:
What if I can't add a wallet?
If you're having issues adding a wallet:
Ensure your wallet is compatible with Chirp (e.g., Sui Wallet).
Check your wallet connection and permissions.
Follow this guide for more help:
How can I delete my account?
To delete your account, navigate to Settings -> Profile and click Delete Account button.
Kage
How do I connect my wallet?
Sui wallet connection is possible only through the desktop version by accessing:
I connected my wallet, but it still shows "Connect Wallet" and "Verify Rewards Wallet." What should I do?
After connecting your wallet, you need to sign a transaction in your wallet to confirm its binding to the site.
Sui wallet connection is possible only through the desktop version by accessing: https://app.chirpwireless.io/wallet
Why aren’t Data Chips being counted or why are they being counted slowly?
Reason 1: Someone nearby may have scanned the networks, or the signal quality of these networks was poor. Not all networks (100%) can be counted, especially if they’ve been scanned in the last 24 hours.
Reason 2: Scanning the same networks within a 24-hour period won’t add extra Data Chips. The system filters out duplicate networks to ensure accurate data collection.
My Data Chips disappeared or reset. Why?
Data Chips were not reset for anyone. This issue may occur if your internet connection is unstable, preventing the app from updating your Data Chips information.
Why can’t I see my points in the Chirp browser?
Data Chips are only displayed in the app. The website dashboard is designed for Blackbird miner owners, not for Kage users.
Why can’t I see Data Chips on the website dashboard?
Data Chips are only displayed in the app. The dashboard is intended for Blackbird miner owners, not Kage users.
Where can I enter the referral code of the person who invited me?
You can enter a referral code when you first launch the Kage app. If you’re already logged in, you won’t be able to enter the code.
Why weren’t my referrals counted?
There are several possible reasons:
The person didn’t enter the referral code during registration.
They entered the code incorrectly.
They entered the code but didn’t click the "Confirm" button and instead clicked "Skip."
It seems like my app isn’t working or detecting networks. What should I do?
Try the following:
Reinstall the app completely.
Reboot your phone.
Scan for networks in a different location, such as walking around the city.
The app prompts me to update, but there’s no update button on Play Market. What should I do?
Delete the app and reinstall it. This should resolve the issue.
How do I know if I am eligible and what rewards I’ll receive?
Check this post for details about Kage eligibility, rewards, and more: https://t.me/ChirpIoT/14260/99464
When will rewards for Kage, Leaderboard Campaign, Zealy, and Tropee be distributed?
All rewards have been distributed including Zealy, Tropee and all other campaigns.
If you believe your rewards were missed, please complete this form for review https://forms.gle/CpKMkqV1UxVqTQYe9
Still have questions? Feel free to reach out to us at [email protected]. To help us assist you faster, please include your role in the subject line (e.g., Investor, Player, Keeper, or Influencer).
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