Help and FAQ
Gateway Setup and Configuration
How can I connect to LTE, what does it cost, and how do I configure it?
To connect your gateway to LTE, you'll need to purchase a data plan (using Data Credits) and follow the LTE setup instructions. LTE is ideal for ensuring a stable connection in areas where Wi-Fi or Ethernet may not be available. For more details, refer to:
Can I reconnect the gateway to a different account?
Yes, it’s possible to reconnect your gateway to a different account. To do this, you will need to reset the gateway to its default settings and then follow the setup steps to register it with the new account. Instructions can be found here:
How should I use a grounding cable?
Grounding your gateway is essential for safety and equipment longevity, especially in areas prone to electrical surges. Connect the grounding cable securely to the designated port and ensure it’s properly attached to a grounding point. Detailed instructions can be found here:
How can I add a new LoRaWAN device?
Adding a new LoRaWAN device involves the following steps:
Access the gateway settings in your dashboard.
Register the device's unique identifier (EUI) and configure the settings.
Confirm the connection is established. Refer to the guide here:
How can I update firmware? Can I do it myself?
Yes, you can update the gateway firmware yourself. Check for updates in the settings menu of the Web UI or dashboard, and follow the provided instructions. Ensure you do not disconnect the gateway during the update. For details, visit:
Can I use my own SIM card?
Yes, you can use your own SIM card if it supports the required data plans and LTE bands:
Why is the gateway's availability not 100%?
Availability may be affected by factors such as:
Internet connectivity issues.
Power interruptions.
Environmental conditions. Learn how to optimize availability here:
Gateway Operation and Troubleshooting
How can I manage the gateway remotely?
You can manage your gateway remotely through the dashboard or by connecting to it via Wi-Fi. Remote management allows you to monitor and update settings without needing physical access. More information can be found here:
What if my gateway does not turn on?
If your gateway does not power on:
Check the power connection and cables.
Try a hardware reset.
Ensure the power supply is functional. For more help, refer to:
Can I connect a third-party gateway?
Yes, third-party gateways can be connected if they are compatible with Chirp’s requirements. Check compatibility before proceeding:
Can I turn off the LED indicator on the gateway?
Yes, you can disable or adjust the LED settings via the Web UI or dashboard:
What should I do if I forget the Web UI password?
If you forget the Web UI password, you can reset it by accessing the gateway’s reset options. Follow these instructions:
Is there a warranty on the gateway?
Gateways come with a standard warranty, covering manufacturing defects. Refer to the warranty terms here:
Rewards and Tokens
What should I do if my wallet is stolen?
If your wallet is stolen, immediately secure your funds by restoring access using your recovery phrase or private key. Never share this information with anyone. Follow the detailed security instructions provided here:
Why haven’t I received my rewards?
If you haven’t received your rewards, check the following:
Ensure your wallet is correctly connected to the platform.
Confirm that your gateway is online and meets the reward criteria.
Check for any system delays or updates. Refer to the rewards troubleshooting guide here:
What are Data Credits?
Data Credits are a prepaid token used to pay for network usage, such as connecting to LTE. Learn more here:
Why don’t I see tokens in my wallet?
Check the following:
Ensure your wallet is properly connected.
Verify that you’ve claimed your rewards.
Confirm that the tokens are supported by your wallet. Follow these steps for troubleshooting:
User Account Management
I can’t log into the dashboard. What should I do?
If you're having trouble logging into the dashboard:
Ensure you're using the correct login credentials.
Reset your password if necessary.
Clear your browser cache or try accessing the dashboard from a different device. For further steps, refer to:
How can I report a bug?
You can report bugs or issues by joining the Chirp community or reaching out to support. Provide as much detail as possible, including screenshots or error messages. Start here:
How soon will my verification request be processed?
Verification requests are usually processed within a few business days, depending on the volume of applications. Ensure all required documents are submitted correctly:
What if I can't add a wallet?
If you're having issues adding a wallet:
Ensure your wallet is compatible with Chirp (e.g., Sui Wallet).
Check your wallet connection and permissions. Follow this guide for more help:
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